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Introduction Artificial intelligence has become one of the most transformative technologies of the modern digital era. Organizations across industries are integrating AI into their operations to improve efficiency, automate processes, and deliver more personalized services. From healthcare diagnostics and financial fraud detection to recommendat

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Customer expectations have changed dramatically in recent years. Businesses are expected to respond faster, remain available across channels, and deliver consistent service regardless of location or scale. Traditional call center setups, with their heavy infrastructure requirements and long deployment cycles, struggle to meet these demands. This ha